Looking for a flexible, cost-effecive way of managing your office communication? Then, consider using our virtual receptionist service a reduce potentially staffing and equipment cost.
like it is your company’s most
important conversation.
exceptional experience with each interaction.
providing the best customer
service experience?
depending on your needs, rhythm and goals.
company is unique?
ABOUT US
Welcome to Parlantel!
Parlantel is a full service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services.
Our business model enables us to provide clients with a boutique-style service and attention to details while also offering the tecnnology and capabilities to handle large-scale campaigns all for a flexible, cost-effective price.
Mission
Parlantel´s mision is to provide out customers with people, services and technology to allow them to run their business their way and help them grow with the best pricess guarentee.
Vision
Be the leading boutique-style call center provider in the USA for small and medium companies.
Any specific need?
We’d love to help your business grow!
OUTSOURCING
Why outsource with Parlantel?
Experienced,
friendly agents
We’re an extension of your business. That’s why our teams undergo rigorous training on rapport, efficiency and brand advocacy.
24/7 coverage
You can rely on us around the clock to answer your customers’ calls –during peak times, after hours and in emergencies. We also have technical support ready to assist with any issue.
Cost-effective, flexible options
We have plans to fit any budget. By outsourcing with us, you’ll cut in-house staffing costs and remove the need for certain technology investments.
Tailored escalation procedures
Per your specs, any unresolved issues are escalated for resolution to the appropriate people on your team. We’ll carefully document all contacts to ensure that all information is relayed quickly and accurately.
Multilingual services
We employ agents who speak fluently in Spanish, French and English. Other language services also are available (We even consider local dialects and demographics during the staffing process).
Extictly Quality assurance
Agents are continuously monitored using 33-point quality assurance checklist to guarantee always the best service.
Lowest prices guarantee
We have the best price in the market, if not, we can always give you a better price.
Fast ramp-up
If you need support now, we can be up and running within 24-48 hours.
For detailed information about our
Virtual Assistant visit our page
OUR PROCESS
How do we work?
